Shipping policy

SHIPPING POLICY

Retail orders are typically shipped within three business days of purchase, but please be patient as COVID safety protocols requires a lot of social distancing and scheduling of odd-hours to keep enough distance between everyone. If a package is returned due to an incorrect address provided during the checkout, we reserve the right to charge additional shipping. Requests for shipping information can be sent to hifriend@seawitchbotanicals.com.

HOLIDAY DELIVERY

Due to the growing list of delays to mail delivery services (COVID, dismantling of the USPS, safety protocols, supply chain upheavals... take your pick!), we cannot guarantee that your orders will get to you for any specific holiday. That said, you can order by Dec. 11th and be relatively sure you'll get it for Yule (Dec. 21st). 

WHERE'S MY ORDER?

"I got a notification that my package arrived, but it's not here." Sometimes USPS, UPS, or FedEx will state the a package has been delivered, when it is in-fact sitting on the delivery truck. Please be patient with the parcel deliverers, since COVID has significantly increased the level of online orders and these local champions aren't really getting the help and support they need to get their job done "on time". Please wait a day (or two) extra for your package to arrive. When you DO get that package, be sure to smile a lot and long-distance "hug" your mail carrier. They're going through a lot!

LOCAL PICKUP

Local pickup is available for our Bellingham, Washington location. Please allow 24 hours to prepare your order. Pickup is available at our retail/manufacturing facility Monday through Friday. You will receive a notification and instructions for when your order is ready to be picked up!